ABOUT PRIVACY

Introduction
This Privacy Policy explains how OIIRA (“we”, “our”, “us”) collects, uses and protects your personal information when you browse or shop on our website.

Information We Collect
We may collect:

  • Name, email address, shipping and billing information

  • Order details

  • Messages sent to customer support

  • Device, IP address and browser information

  • Cookies and analytics data
    Payment information is processed securely by our payment providers; we do not store full card details.

How We Use Your Information
We use your information to:

  • Process and deliver orders

  • Provide order updates and tracking

  • Improve website performance and user experience

  • Prevent fraud

  • Comply with legal requirements
    We do not sell your personal information.

Payment Processing
Payments are securely handled by Razorpay and PayPal.
Your financial data is encrypted and processed directly by these providers.

Cookies & Analytics
We may use essential cookies, analytics tools (e.g., Google Analytics), and marketing pixels (e.g., Meta Pixel).
You may disable cookies in your browser settings.
A separate Cookie Policy is provided.

Sharing of Information
We may share information with:

  • Shipping and logistics partners

  • Payment providers

  • Analytics and marketing tools

  • Legal authorities when required
    Only the minimum necessary data is shared.

International Transfers
As we ship globally, some data may be processed in other countries by our service partners.

Data Security
We use reasonable security measures such as SSL encryption, secure payment gateways, and access control to protect your information.

Your Rights
Depending on your region, you may request to:

  • Access your data

  • Correct inaccurate information

  • Request deletion

  • Opt out of marketing

  • Request a copy of your stored data

Data Retention
We retain information only as long as necessary for order processing, compliance and fraud prevention.

Children’s Privacy
We do not knowingly collect information from individuals under 16.
If such data is identified, it will be deleted.

Updates to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on this page.

TERMS AND CONDITIONS

Introduction
These Terms & Conditions apply to all purchases and use of the OIIRA website. By accessing or using our site, you agree to be bound by these terms.

Use of the Website
You agree not to misuse the website, attempt unauthorized access, or engage in activities that may harm our services or other users.

Product Information
We aim to display accurate product details, but slight variations in color, design or size may occur due to screen differences or manufacturing updates.

Pricing & Payments
All prices on our website are listed in the selected currency at the time of purchase.
Payments are securely processed through Razorpay and PayPal.
Orders are confirmed only after successful payment authorization.

Order Acceptance
An order is considered accepted once it is processed for dispatch. We may cancel or refuse any order in case of:

  • Payment issues

  • Incorrect information

  • Suspected fraud

  • Item unavailability

If your order is cancelled after payment, a refund will be issued.

Shipping & Delivery
Shipping timelines, customs rules, and tracking details are explained in our Shipping & Delivery Policy.
Delivery times may vary by location and warehouse availability.

Returns & Refunds
Return and refund guidelines are covered in our Returns & Refunds Policy.
Only claims with an unboxing video and reported within the allowed timeframe are eligible.

Cancellations
Orders can be cancelled only before processing begins.
If already processed or shipped, cancellation may not be possible.
Approved cancellations may include deductions for processing or handling costs.

Limitation of Liability
OIIRA is not responsible for delays caused by couriers, customs, incorrect addresses, or circumstances beyond our control.
We are not liable for indirect or incidental damages related to the use of our products or website.

Intellectual Property
All content on OIIRA.com — including images, text, designs, and branding — is the property of OIIRA.
Unauthorized use or reproduction is prohibited.

Third-Party Services
We may use third-party services for payment processing, analytics, logistics, and marketing.
Your use of these services may be subject to their own terms.

Governing Law
These Terms & Conditions are governed by the laws of India.
Disputes will be handled under the jurisdiction of courts in Maharashtra, India.

Changes to Terms
We may update these Terms & Conditions at any time.
The latest version will always be available on this page.

COOKIE POLICY

What Are Cookies
Cookies are small text files stored on your device to help the website function smoothly and improve your browsing experience.

How We Use Cookies
We may use:

  • Essential cookies – required for website functionality

  • Analytics cookies – to understand site performance (e.g., Google Analytics)

  • Marketing cookies – for ads and personalised content (e.g., Meta Pixel)

Cookies help with page loading, remembering preferences, and understanding how visitors use the site.

Third-Party Cookies
Some cookies may be placed by trusted partners such as:

  • Google (Analytics)

  • Meta (Facebook/Instagram Pixel)

  • Payment providers

These partners may collect anonymous data to improve performance and marketing.

Managing Cookies
You can disable or delete cookies anytime through your browser settings.
Disabling certain cookies may affect website functionality.

Updates to This Policy
We may update this Cookie Policy when required.
The latest version will always be available on this page.

DISCLAIMER

General Information
All information, products and content provided on the OIIRA website are offered for general use and convenience. While we aim to provide accurate details, we do not guarantee that all information is error-free, complete, or updated at all times.

Product Representation
Product colours, designs and measurements shown on the website may vary slightly due to screen settings, lighting and manual measurement differences. These variations do not qualify as defects.

External Links
Our website may include links to third-party websites or services.
OIIRA is not responsible for the content, accuracy or policies of these external sites.

No Professional Advice
Any styling, usage or care suggestions provided on our site are for general guidance only. They should not be considered professional or expert advice.

Limitation of Liability
OIIRA is not liable for any direct, indirect or incidental damages arising from:

  • Use of our website

  • Purchase or use of our products

  • Delays, delivery issues or customs procedures

  • Incorrect or incomplete addresses provided by the customer

By using our website, you agree that your use is at your own discretion.

Changes to This Disclaimer
We may update this Disclaimer at any time.
The most recent version will always appear on this page.

SHIPPING :

Processing Time
All orders are processed within 1–3 business days.

Order Cancellation
Orders enter processing immediately after being placed. Cancellation requests are accepted only if the order has not yet been processed or shipped.
If cancellation is approved, the refund will be issued after deducting any processing or handling costs charged by our fulfilment partners.

Delivery Time (International Orders)
Most international orders arrive within 7–20 business days, depending on your location and courier speed.
We ship from US, India, Germany, China, and Europe warehouses depending on stock availability.
A little wait ensures you receive the best products at the best value.

Customs & Import Fees
Some countries may apply small customs or import charges for international shipments.
If applicable, these will be collected by your local customs or courier.
Most customers do not experience any additional fees.

Tracking Information
Tracking details are sent by email once the package is dispatched.
Tracking updates may take 24–48 hours to appear.

Undeliverable Packages / Wrong Address (RTS)
If a parcel is returned to the warehouse due to an incorrect address, unavailability, or failure to claim the package, you may choose:

  1. Re-shipping the order — A small re-shipping fee may apply.

  2. Refund — If reshipping is not preferred, a refund will be issued after deducting the original shipping cost and any courier/warehouse handling charges.

Such cases are rare, but this process helps avoid unnecessary losses.

Order Marked Delivered but Not Received
If tracking shows “Delivered” but the parcel is not received, please check with neighbours or your local courier office.
If unresolved, contact us at support@oiira.com and we will help coordinate with the courier.

Return & Replacement (Summary)
For damaged or incorrect items, an unboxing video is required as proof.
Issues must be reported within 48 hours of delivery.

Contact Us
support@oiira.com
Mon–Fri | 10:00 AM – 6:30 PM IST

RETURNS & REFUNDS

Return Eligibility
We accept returns only for damaged, defective, or incorrect items.
An unboxing video is required.
Issues must be reported within 48 hours of delivery.

Non-Returnable Items
We cannot accept returns for:

  • Items without an unboxing video

  • Items reported after 48 hours

  • Used, washed, or altered items

  • Items without original packaging

  • Final sale or clearance items

Replacement Process
If approved, we will arrange a replacement based on warehouse availability.
Replacements are shipped after verification of the unboxing video.

Refunds (If Replacement Not Available)
If a replacement is not possible, a refund may be issued.
Refunds are processed after deducting any applicable shipping or handling charges.
Refunds are returned to the original payment method.

Wrong Address or Unclaimed Package
If a parcel returns to the warehouse due to a wrong address or failed delivery attempts:

  • You may request re-shipping (a small re-shipping fee may apply), or

  • Request a refund after deducting original shipping and handling charges.

Order Cancellation After Purchase
Cancellation is only possible before the order enters processing.
If already processed or shipped, cancellation may not be possible.
Approved cancellations may incur processing or handling deductions.

Return Shipping
In most cases, return shipping is not required, as damaged claims are handled through the unboxing video.
If a return is required, instructions will be provided by our team.

Processing Time
Refunds (if approved) are typically processed within 7–14 business days after verification.

Contact For return requests, please contact us from the Contact Us page.